What is Counter.wmail-service.com Trojan and How to Remove

The landscape of cyber threats is fast and it is ever-evolving. Amid such a concerning situation for internet users, one latest culprit is the Counter.wmail-service.com Trojan. It is an insidious piece of malware and not your run-of-the-mill virus.  

To be very specific, the Counter.wmail-service.com is a Command & Control (C&C) server for VenomSoftX. It is a malicious software that is basically designed to wreak havoc on unsuspecting systems of users.

In this Blog post, we will explore the intricacies of the counter.wmail-service.com Trojan and furnish you with a comprehensive, step-by-step approach to successfully eliminating it from your system.

Understanding counter.wmail-service.com:

Counter.wmail-service.com Trojan is a malicious software program that is designed to infiltrate and compromise computer systems. It often presents itself as a harmless or even beneficial program, tricking users into downloading and installing it.

Once inside your system, the Trojan can perform various malicious activities, including stealing sensitive information, recording keystrokes, delivering other malware, and even giving hackers remote access to your computer.

Symptoms of a counter.wmail-service.com Trojan Infection:

  • Sluggish computer performance
  • Unusual pop-ups and advertisements
  • Redirected web searches
  • Unauthorized access to personal files or accounts
  • Frequent system crashes or freezes

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What is VenomSoftX

VenomSoftX basically operates as a remote access Trojan or RAT and simultaneously as a cryptocurrency hijacker. The software is of serious concern as it can infiltrate computers easily and steal sensitive information from the system. 

Cyber attackers can even manipulate digital assets with the help of it. All these clearly reveal that the software is a multifaceted threat for internet users and demands immediate action.

Undoubtedly, the VenomSoftX malware is highly sneaky and pretends to be simply a browser extension that is harmless. A couple of its disguised names include “Google Sheets 2.1” and “Google Docs 1.0”. People usually fail to realize that these are harmful.  

Moreover, these are sometimes hidden and people may not realize its harmfulness. Immediately getting installed in a system, VenomSoftX starts working immediately and executes man-in-the-browser attacks by intercepting API requests on cryptocurrency exchanges. 

As an aftermath, the attacker tampers with cryptocurrency addresses and can easily steal digital currencies as well as implement unauthorized transactions. 

Moreover, the attacker is able to steal login credentials, clipboard content and meddle with crypto addresses on visited websites. The victims thereafter become vulnerable and exposed.

Step-by-Step Guide to Remove Counter.wmail-service.com Trojan

The question now arises is how to protect from this serious digital menace. Many may not have yet found a proper answer. Fortunately, there is a proper solution to it. There are steps to detect as well as remove Counter.wmail-service.com Trojan from computers.

Step 1: Terminating Malicious Processes with Rkill

The very first step is to terminate the malicious process. This can be done with the help of Rkill. It is a powerful tool and especially designed to terminate malware processes. 

It allows the security software to clean the system effectively. Simply download the software and run it. 

This will successfully stop VenomSoftX from processing further and thereafter pave the path of removal steps.

Step 2: Uninstalling Malicious Programs

The second step is to uninstall the malicious programs. It is to be done manually. Inspect the computer for suspicious or unknown programs. 

Once done, the Windows Settings app will help in locating and uninstalling the programs and this will further ensure thorough cleanup of the system.

Step 3: Removing Malicious Browser Policies

The next step is to execute commands to eliminate the malicious policies that are set by the malware. This can be done by using the Command Prompt as Administrator. 

This step is important. It will help in restoring the browser to its default state and thereafter further prevent unauthorized activity.

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Step 4: Deleting Malicious Files and Folders

Fourthly, deleting malicious files and folders is essential. It is suggested to search for such files and folders and thereafter delete any malicious scheduled tasks from the system computer. 

This will first identify and thereafter remove all the traces of VenomSoftX to ensure complete cleanup of the system.

Step 5: Resetting Browser Settings to Defaults

Once the malicious files and folders are identified and deleted, it is suggested to reset the browser settings to the original defaults to remove spam notifications, malicious extensions and any other alterations made by the malware. 

This will restore the browser’s integrity and simultaneously safeguard against similar future attacks.

Step 6: Utilizing Malwarebytes for Comprehensive Cleanup

The sixth step in this step-by-step guide is to utilize Malwarebytes for better cleaning. Simply install and run a scan with Malwarebytes Free to detect as well as remove any remaining infections, adware or potentially unwanted programs.

 It is here to understand that Malwarebytes is a trusted ally and successfully combats against malware. It offers thorough and effective protection to the computers.

Step 7: Scanning with HitmanPro for Rootkits and More

We are very close to the total steps in removing the Counter.wmail-service.com Trojan. In this step simply perform a scan with HitmanPro

This ensures that no other malicious programs are present in the computer system. It is basically a cloud-based approach to malware scanning and considered as a valuable asset in uncovering hidden threats.

Step 8: Removing Adware and Browser Policies with AdwCleaner

Now, at last, just download and install AdwCleaner to eliminate any lingering adware and malicious browser policies. This will help in further strengthening the system against future intrusions. It ensures a clean digital environment.

Things to Know

Following the above mentioned step-by-step guide to remove Counter.wmail-service.com trojan, one can completely get rid of it and simultaneously safeguard digital assets from malicious actors. 

Do note here that proactive measures are key to staying one step ahead in the ever-evolving landscape of cyber threats.

Apart from the steps mentioned above, it is important to understand the broader context of cybersecurity and the evolving nature of malware threats. 

Don’t forget that malicious attackers are continually refining their techniques and they are developing new forms of malware to overcome such detection processes. They may again exploit the computer systems with updated trojans.

Also Read: Techfelts : Extensive Solution to Recover Deleted Photos


Getting educated about the best practices of cybersecurity and staying informed about the latest threats is highly important in protecting digital assets.

Hence, it is suggested to regularly update the antivirus software, keep operating systems and applications patched as well as up-to-date, and thereafter practice good internet hygiene behavior. 

Avoid suspicious links and downloads to further get trapped by attackers. Furthermore, consider implementing additional layers of security.

These can be firewalls, intrusion detection systems and endpoint protection solutions. These steps will help to bolster defenses against sophisticated cyber threats. 

Do remember that cybersecurity is an ongoing process and vigilance is key to maintaining the integrity as well as security of the digital environment. 

Lastly, removing the Counter.wmail-service.com Trojan from computer is essential to safeguard the digital world against malicious actors and protect sensitive information as well as sensitive assets. 

By following the detailed removal instructions outlined above and adopting a proactive approach, one can definitely defend against the threat of malware and ensure a safer online experience.

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